Integration Services for Connected Systems

Connect your business systems properly. We build integrations between Dynamics 365, Azure, and your existing applications—reliable, maintainable, and designed for your specific requirements.

System Integration Services

Integration Services

We use the right technology for each integration requirement.

BizTalk Integration

For complex, high-volume integrations, BizTalk Server remains a powerful option. We design, build, and maintain BizTalk solutions connecting your enterprise systems.

  • Message routing and transformation
  • EDI and B2B integration
  • Legacy system connectivity
  • High-volume processing

API Development

Custom APIs that connect your systems securely. RESTful design, proper authentication, comprehensive documentation.

  • RESTful API design
  • OAuth and API key authentication
  • Rate limiting and throttling
  • API documentation

Azure Logic Apps

Cloud-native integration for modern workloads. Logic Apps provide visual workflow design with hundreds of pre-built connectors.

  • SaaS application connectivity
  • Workflow automation
  • Event-driven processing
  • Pay-per-execution pricing

Data Integration

Move data between systems reliably. ETL processes, real-time sync, or batch transfers—designed for your specific requirements.

  • ETL pipeline development
  • Real-time data synchronisation
  • Data transformation
  • Data quality validation

Power Automate

Connect Dynamics 365 and Power Platform to your other business systems. Flows, custom connectors, and Dataverse integration.

  • Dynamics 365 automation
  • Custom connector development
  • Approval workflows
  • Document processing

Service Bus Integration

Enterprise messaging for loosely-coupled architectures. Azure Service Bus provides reliable message queuing and pub/sub patterns.

  • Message queuing
  • Publish/subscribe patterns
  • Dead-letter handling
  • Session management

Common Integration Scenarios

We've built integrations across many business scenarios.

CRM to Accounting

Sync customers, invoices, and payments between Dynamics 365 and Xero, MYOB, or other accounting systems.

Marketing Automation

Connect your CRM to email marketing platforms, capturing engagement data and syncing contact lists.

Telephony Integration

Click-to-dial, call logging, and screen pops connecting your CRM to phone systems like 3CX.

Website Integration

Capture web form submissions, sync event registrations, and enable member self-service portals.

Clinical Systems

Integration with aged care and healthcare systems like AlayaCare, Leecare, and Best Practice.

Payment Gateways

Connect to Stripe, PayPal, or EFTPOS systems for payment processing and reconciliation.

Our Integration Approach

Integrations done right are maintainable, monitorable, and reliable.

1. Requirements Analysis

We understand what data needs to flow, when, and why. We identify edge cases and error scenarios before writing code.

2. Design

Architecture that's appropriate for volume, reliability requirements, and maintainability. We document interfaces clearly.

3. Build & Test

Clean code with proper error handling. Comprehensive testing including failure scenarios. Automated testing where practical.

4. Monitor & Support

Alerting when things go wrong. Logging for troubleshooting. Ongoing support to address issues and adapt to changes.

Frequently Asked Questions

Common questions about BizTalk, Logic Apps, Dynamics 365 integration and API work.

BizTalk or Azure Logic Apps — which should we use?

It depends on the workload. BizTalk is still the right tool for on-premises, high-throughput messaging with EDI/HL7/X12 formats and tight transactional guarantees.

Logic Apps — combined with Service Bus and API Management — is the default for new cloud integrations and most modernisation projects. We often run hybrid BizTalk + Logic Apps estates during a phased transition.

Can you integrate Dynamics 365 with our legacy systems?

Yes. We regularly build integrations between Dynamics 365 and ERPs (Dynamics GP, SAP, MYOB, Xero), HR systems, clinical systems, SharePoint, and custom SQL databases.

Real-time flows typically use the Dynamics 365 Web API with Service Bus for reliability; batch flows use Azure Data Factory or scheduled Logic Apps.

Do you build custom APIs, or use existing ones?

We prefer existing APIs — Dynamics 365, Microsoft Graph, vendor SaaS APIs — and expose them through Azure API Management when a uniform gateway makes sense. Where a genuine custom API is required, we build them in .NET on Azure App Service or Azure Functions with OpenAPI contracts.

How do you handle sensitive data and compliance in integrations?

Secrets live in Azure Key Vault, never in config files. Data in transit uses TLS 1.2 or higher. PII is masked in logs. For regulated clients in aged care and government we follow IRAP guidance and the Australian Privacy Principles, and keep audit trails of data movement between systems.

Can you modernise an existing BizTalk environment to Azure?

Yes — this is a common engagement. We assess which BizTalk artefacts (receive ports, orchestrations, maps, pipelines) can lift to Logic Apps Standard directly, which need rewriting and which should retire.

Old and new typically run side by side during cutover so you can validate parity before switching off the legacy environment.

Do you monitor integrations after go-live?

Yes. We use Application Insights, Log Analytics and Azure Monitor dashboards to track message throughput, failures and SLA breaches. Alerts route to our on-call rotation for retainer clients, and monthly health reports summarise error trends and capacity headroom.

Let's Discuss Your Integration Needs

Every integration is different. Tell us what you're trying to connect and we'll recommend the best approach.