Dynamics 365 Support & Mini-Enhancements
Your CRM shouldn't be a source of frustration. Whether you need help fixing issues, training new staff, or making those small improvements that add up, our support team has you covered.
Your CRM shouldn't be a source of frustration. Whether you need help fixing issues, training new staff, or making those small improvements that add up, our support team has you covered.
Comprehensive support to keep your Dynamics 365 system running smoothly.
Something's not working? We diagnose and fix problems across Dynamics 365 Sales, Customer Service, Marketing, and Power Platform. Most issues resolved within 24 hours.
New team members? Refresher needed? We provide training sessions—virtual or on-site—tailored to how your organisation uses the system.
Those small changes that make a big difference: new fields, modified workflows, updated reports. We handle these efficiently without the overhead of a full project.
Periodic reviews to identify performance issues, security gaps, and optimisation opportunities. We catch problems before they become emergencies.
Microsoft releases updates regularly. We ensure your customisations work with new versions and help you take advantage of new features.
CRM is only as good as its data. We help with deduplication, data cleansing, and establishing processes to maintain quality.
Choose the arrangement that fits your needs and budget.
Best for: Organisations with minimal ongoing needs
Best for: Organisations with regular but unpredictable needs
Best for: Organisations wanting predictable costs and proactive management
Mini-enhancements are small changes that improve your system without requiring a full project.
Changes requiring 20+ hours, significant testing, or major architectural decisions are better scoped as projects with fixed pricing and formal requirements.
View Consulting ServicesMost support requests acknowledged within 2 hours during business hours. Critical issues escalated immediately.
Your requests are handled by experienced consultants who know Dynamics 365 deeply. No junior staff learning on your system.
Over time, we learn your specific configuration and business context. This means faster resolution and better recommendations.
We don't hold your system hostage. You own your configuration, your data, and your documentation. Stay because we deliver value, not because you're trapped.
Common questions from Australian organisations evaluating Dynamics 365 support arrangements.
Both. Most clients start on a monthly retainer — a fixed bucket of hours covering tickets, user questions and mini-enhancements — with unused hours converting to small improvements. For smaller or intermittent needs, pay-as-you-go at our standard rate works fine and there's no lock-in.
For retainer clients we commit to response SLAs based on severity. Typical targets are 2 business hours for Sev 1 (production outage), 1 business day for Sev 2 and 2 business days for Sev 3. Urgent after-hours incidents for aged-care and government clients are covered by our emergency line.
Yes — we take on orphaned and inherited environments regularly. The first week or two is a discovery sprint where we audit the configuration, document customisations and integrations, and flag technical debt.
After that, business-as-usual support continues as normal and we prioritise fixing any high-risk debt alongside new tickets.
Yes. Microsoft publishes two major Dynamics 365 release waves per year plus monthly service updates. We test each wave against your customisations in a sandbox before it reaches production, and work through Microsoft's deprecation list ahead of time so you're never caught by a surprise change.
Support is keeping what exists working: bug fixes, permission changes, user questions, investigating errors. Mini-enhancements are small functional improvements — a new field, a new report, a tweaked business process, a new automation.
Both are covered under our retainers. Anything larger is scoped as a project.
Yes. Onboarding sessions for new staff, refresher training when processes change, and ad-hoc Q&A are all part of our support retainers. Most "the system isn't working" tickets turn out to be training or process issues, so we invest in training rather than treating it as an afterthought.
Tell us about your current setup and support needs. We'll recommend the right arrangement and provide a clear quote.
Current Mayasoft clients: Email support@mayasoft.com.au or call 1300 058 349.
Many of our clients engage us for ongoing Microsoft Dynamics 365 support, troubleshooting, and small enhancements after go-live — without the overhead of large projects or full-time hires.