Business in the digital age, requires organisations to manage and deliver on customer promise. Organisations unanimously agree that Customer Relationship Management (CRM) systems helps them to manage a ‘single source of truth’ of all their customer interaction.

However, organisations often are challenged to get the best out of the Dynamics 365 CRM implementation. The challenge, sometimes overlooked, can also lie in the lack of preparedness that teams face when they need to use the CRM system.

Often, the IT implementation partner does not have the right resources to impart the needed training to their customers. Or, the key resources in the IT vendor’s team are not available to help or lack the depth of knowledge to transfer knowledge.

At times, organisation sees critical resources, with the system knowledge, move-on, leaving a knowledge void that needs to be filled urgently.

What we do

Mayasoft, a Microsoft Partner, has helped major government, public and private organisations in design, development, customisation, implementation and providing support services for Dynamics 365 CRM system. We understand Dynamics 365 for CRM and it’s various modules like no one else does.

Mayasoft helps organisations with their administrator, super-users, and staff training on Microsoft Dynamics 365 for CRM.