A comprehensive comparison to help you choose the CRM solution that works best for your business needs, budget, and growth plans.
If you are a small to medium enterprise and cannot decide which CRM (Dynamics CRM or Zoho CRM) is best suited for you than you have landed on the correct portal.
Although, you might would have made up your mind on what factors you would like to make the final purchase decision, but we would recommend reading our CRM for Small Business post. This will help you draw the full picture of how CRM can fit your organisation and will enable you to make a comprehensive fully evaluated decision.
Without waiting any further, let's jump into the comparison.
Medium to large businesses already using Microsoft ecosystem
Small to medium businesses looking for cost-effective solution
Here is a comprehensive list of features that we believe are quite significant for any small-medium business.
| Feature |
Dynamics 365
|
Zoho CRM
|
|---|---|---|
| Pricing (per user/month) | $65 - $135 | $12 - $45 |
| Ease of Setup | Complex | Simple |
| Customisation | Extensive | Good |
| Integration Options | Excellent | Good |
| Mobile App | Good | Excellent |
| Reporting & Analytics | Advanced | Standard |
| Customer Support | 24/7 Premium | Business Hours |
| Learning Curve | Steep | Gentle |
| Scalability | Enterprise | SMB Focus |
| Implementation Time | 3-6 months | 1-4 weeks |
Comprehensive feature comparison chart
Based on 10+ years of CRM implementation experience, both platforms serve different market segments effectively. The choice depends on your specific business requirements, technical expertise, and budget constraints.
Our CRM experts can help you evaluate your business needs and recommend the best solution for your specific requirements.
