Dynamics 365 Consulting & Implementation
Get a CRM that your team actually uses. We implement Microsoft Dynamics 365 solutions tailored to Australian businesses—practical systems that drive adoption, not frustration.
Get a CRM that your team actually uses. We implement Microsoft Dynamics 365 solutions tailored to Australian businesses—practical systems that drive adoption, not frustration.
We specialise in the customer engagement modules that help Australian organisations build better relationships.
Transform your sales process with a CRM that tracks leads, manages opportunities, and gives your team visibility across the pipeline. Includes forecasting, territory management, and integration with Outlook and Teams.
Best for: Sales teams wanting better pipeline visibility and less manual data entry.
Deliver consistent customer experiences with case management, SLA tracking, and self-service portals. AI-powered suggestions help agents resolve issues faster.
Best for: Organisations with support teams handling ongoing customer enquiries.
Run targeted campaigns, track engagement, and score leads automatically. Integrates natively with Dynamics 365 Sales for seamless handoff.
Best for: Marketing teams wanting better campaign ROI and lead qualification.
Extend Dynamics 365 with Power Apps, Power Automate, and Power BI. Build custom applications, automate workflows, and create dashboards without heavy development.
Best for: Organisations wanting to customise without ongoing developer costs.
We follow a proven methodology that ensures your CRM delivers value from day one.
We start by understanding your business processes, pain points, and goals. No assumptions—we learn how your organisation actually works before recommending solutions.
Deliverable: Scoped solution design with clear requirements and pricing.
We configure Dynamics 365 to match your processes, not the other way around. Custom entities, workflows, and integrations as needed. We use Microsoft best practices to ensure upgradeability.
Deliverable: Configured system in a development environment for your review.
Moving from spreadsheets, another CRM, or a legacy system? We handle data cleansing, mapping, and migration. Your historical data comes with you.
Deliverable: Clean, validated data in your new system.
A system is worthless if no one uses it. We provide role-based training, user guides, and adoption support. We measure adoption rates and address resistance early.
Deliverable: Trained users and documented processes.
We're with you through go-live and beyond. Issues get resolved quickly. Ongoing support options available from ad-hoc to fully managed.
Deliverable: Live system with support arrangements in place.
We've delivered successful Dynamics 365 implementations across sectors.
You don't need an enterprise budget for enterprise software. Dynamics 365 scales from small teams to large organisations. We right-size implementations to your needs and budget.
NFPs get significant discounts on Microsoft licensing. We help you take advantage of these offers while implementing systems that handle donor management, program delivery, and volunteer coordination.
Learn MoreWe've delivered systems for South Australian government agencies. We understand procurement requirements, security standards, and the need for reliable, auditable systems.
Your consultants are based in Brisbane and Adelaide. No offshore handoffs, no timezone delays. When you need help, we're available.
We start with your business problems, not a product feature list. Technology serves your goals, not the other way around.
If Dynamics 365 isn't right for you, we'll tell you—even if it means losing the work. Our reputation matters more than any single project.
For defined scopes, we offer fixed pricing so you know exactly what you're paying. No surprise invoices at the end.
Pick the path that matches what you're actually looking for.
Three D365 paths for Australian organisations: aged care (MACS), NFP (MNFP), or custom Dynamics 365.
Pick a pathOngoing support and mini-enhancements for live Dynamics 365 environments.
Support servicesConnect Dynamics 365 with the rest of your stack — Azure, BizTalk, line-of-business systems.
Integration servicesCommon questions from Australian organisations considering a Dynamics 365 implementation.
It depends on scope. A single-module Sales or Customer Service rollout for a focused team typically goes live in 6 to 10 weeks. Larger multi-module implementations with data migration, custom entities, and staged user onboarding usually run 3 to 6 months.
We scope every engagement during a short discovery so you have a firm timeline and cost before any build work starts.
Dynamics 365 Sales, Customer Service and Marketing are our most common engagements. We also build custom apps on the Power Platform (Power Apps + Dataverse) when the standard modules don't match an industry workflow — our MACS aged-care solution is one example.
Yes. We regularly migrate from Salesforce, Zoho, SugarCRM, SharePoint lists, Access databases and bespoke SQL systems. Migration covers entity mapping, de-duplication, data cleansing and validation against target entity rules.
We always run a test migration against a sandbox environment and verify record counts and relationships before the production cutover.
We focus on Dynamics 365 Online. Microsoft has largely wound down the on-premises Dynamics CRM roadmap, and most of our clients are either cloud-native or actively migrating off on-premises environments. If you have a specific on-premises constraint, get in touch and we'll talk through your options.
Yes — every implementation includes role-based user training sessions, quick-reference guides and an adoption plan. Getting people to actually use the system is often harder than building it, so we plan for adoption from day one rather than treating it as a post-go-live activity.
We're based in Brisbane and Adelaide and focus on Australian organisations. Cross-border CRM integrations (for example an Australian HQ with NZ or APAC subsidiaries) are fine — the part we're strict about is where the day-to-day team and the data residency sit.
Let's have a practical conversation about your needs. No pressure, no obligation—just honest advice on whether Dynamics 365 is right for your organisation.
What to expect: