Getting User Adoption Right: Lessons from 50+ Implementations
The technology is the easy part. Here's what we've learned about ensuring your team actually uses the CRM you've invested in.
Read Article →Why Australian Data Residency Matters for Your CRM
Understanding the benefits of keeping your Dynamics 365 data in Australian data centres, and what it means for compliance and performance.
Read Article →Preparing for the Aged Care Act 2025: What Providers Need to Know
The new Act brings significant changes to how aged care is regulated. Here's what your organisation needs to consider for systems and processes.
Read Article →BizTalk vs Logic Apps: When to Use Each
A practical comparison of Microsoft's integration platforms to help you choose the right tool for your integration needs.
Read Article →Microsoft Cloud for Nonprofit: Is It Right for Your Organisation?
Microsoft's nonprofit cloud offering includes significant discounts and purpose-built features. Here's how to evaluate if it's the right fit.
Read Article →Power Platform Licensing Explained
Microsoft licensing can be confusing. We break down Power Apps, Power Automate, and Power BI licensing in plain English.
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Topics We Cover
Dynamics 365 Modules
Sales, Customer Service, Marketing, Field Service deep dives
Azure for Business
Practical cloud adoption for Australian organisations
Integration Patterns
Connecting systems with Logic Apps, BizTalk, and APIs
Industry Solutions
CRM strategies for NFP, aged care, and membership orgs
Change Management
Getting user adoption and realising CRM value
Security & Compliance
Data protection, privacy, and regulatory requirements