MACS (Mayasoft Aged Care Solution) is purpose-built for Australian aged care providers. Manage enquiries, streamline onboarding, and prepare for Aged Care Act 2025 compliance—all on Microsoft Dynamics 365.
Generic CRMs don't understand aged care. MACS is designed specifically for Australian residential and home care providers.
Built to help you meet new regulatory requirements including registration, quality indicators, and reporting obligations.
Streamline the entire journey from first enquiry through assessment to move-in or service commencement.
Track prospective residents, their preferences, and readiness. Never lose a lead due to poor follow-up.
Connect MACS to your existing clinical systems like AlayaCare, Leecare, and others.
Comprehensive CRM functionality designed for aged care operations.
Capture enquiries from all channels—phone, website, email, referrals. Track source, preferences, and urgency. Automated follow-up reminders ensure no enquiry falls through the cracks.
Manage prospective residents with care preferences, room requirements, and readiness indicators. When a bed becomes available, quickly identify suitable matches.
Guide staff through assessment processes with configurable workflows. Capture required information consistently. Track assessment status and outcomes.
Ensure nothing is missed during admission with configurable checklists. Track documentation, agreements, and setup tasks to completion.
Keep families informed with a self-service portal. Share updates, manage preferences, and improve engagement without adding admin burden.
Dashboards showing occupancy, enquiry conversion, and waitlist metrics. Custom reports for management and board reporting.
MACS integrates with the systems aged care providers already use.
AlayaCare, Leecare, Best Practice, and more
Xero, MYOB, and ERP platforms
3CX, Microsoft Teams, email systems
Stripe and other payment gateways
MACS is built on Microsoft Dynamics 365 and is available on the Microsoft Marketplace (AppSource).
Quality and security standards verified by Microsoft
Deploys within your existing Microsoft environment
Regular updates and improvements included
Works with Microsoft 365, Teams, and Power Platform
For more detailed information about MACS and how it can transform your aged care operations, visit our dedicated aged care CRM website.
Visit crmforagedcare.com.auSame topic, different angles for different visitors.
60-second product fact-sheet: what it is, where it sits, who it's for.
View datasheetThree D365 paths for Australian organisations: aged care, NFP, or custom.
Pick a pathDynamics 365 across 30+ South Australian aged-care locations.
Read case studyRequest a personalised demo to see how MACS can help your aged care organisation streamline operations and prepare for new compliance requirements.
