For Australian NDIS-registered providers, Mayasoft has built MDS — a purpose-configured Microsoft Dynamics 365 CRM for intake, participant management, service delivery evidence and NDIS Practice Standards compliance. It's the deepest CRM answer we offer for the disability sector.
Everything an NDIS-registered provider needs from a modern CRM, in one system built on Microsoft Dynamics 365 and hosted in Australian datacentres.
Referrals from LACs, support coordinators, plan managers and self-referrals, routed by service type and urgency.
NDIS number, plan, goals, guardianship, cultural and communication preferences, safety flags, consent history.
Plan periods, funded supports, budget draw-down, alerts before over-service.
Progress notes tied to plan goals, session logs, attendance and outcomes, captured during work rather than backfilled at audit.
Practice Standards evidence packs, Restrictive Practices Register, Serious Incident Reports, worker screening currency.
Voice-agent intake, smart enquiry forms, document ingestion on Azure OpenAI.
MDS covers the full spectrum of NDIS-registered provider types, not a single niche.
House-level operations, participant profiles, incident tracking.
Property management alongside participant coordination.
Multi-participant caseloads, plan tracking, provider network.
Group scheduling, attendance, outcome tracking.
Bookings, availability, participant matching.
Behaviour support plans, restrictive practices, session and progress tracking.
MDS is the productised offer. Mayasoft (the parent brand) delivers the broader Microsoft practice behind it — Dynamics 365 CE, Power Platform, Azure and integration — when a client's scope extends beyond the disability CRM itself.
Talk to Mayasoft directly when you need:
Connect MDS to Business Central, SharePoint, Teams and the rest of your Microsoft estate.
Dynamics 365 build work that goes beyond MDS's NDIS-specific configuration.
Cloud infrastructure, automation and portal work running alongside the CRM engagement.
A wider Microsoft advisory or architecture engagement across your whole environment.
